Negotiating – applying FBI tactics

Gaye Whale ………..0400 366 352

Email: whale.gaye@bigpond.com

Penrith RSL

Wednesday: 10:00 am – 11:30 am

This class will explore the negotiation tools outlined by Chris Voss (a former FBI international hostage negotiator) , including listening, mirroring, silence, labelling, tactical empathy, accusation audit, that’s right, calibrated questions, Black Swan.